Zoomlion consistently places high priority on service at every single stage, with the goal of ensuring our machines operate continuously and stably—ultimately helping them reach maximum utilization and productivity. In line with our slogan, we offer both standard service and value-added service to meet all your needs: standard service encompasses Receiving Inspection, Pre-Delivery Inspection, Delivery Inspection, three Periodic Inspections, and an on-call service, all of which fully cover the entire life cycle of each machine, while value-added service includes providing a proper project construction plan when needed, assigning a dedicated long-term on-site service engineer for your project, conducting workshop overhauling, and delivering our “Service Miles and Smiles” offering.

Zoomlion is dedicated to delivering top-tier technical support, and our technical representatives possess professional expertise in construction—meaning you can access answers to your questions at every level, from local distributors and regional service centers all the way to our Headquarters. Specifically, distributors’ seasoned service engineers offer 24/7/365 responses to your on-site service requests; regional service engineers in your local area stand ready to provide additional support when needed; and service experts at Zoomlion Headquarters deliver the most specialized solutions for all matters related to your every need.

Training stands as another fundamental component of ZOOMLION CARE, and to ensure customers gain a thorough understanding of Zoomlion products while equipping machine operators with essential know-how, we provide a comprehensive range of training support. Taking part in Zoomlion’s training programs will enable you to master safer, more effective, and efficient machinery maintenance practices—these skills not only boost equipment productivity and extend its service life but also help you secure the maximum return on your investment. Our training courses offer flexible venues, available at our headquarters, any of our Regional Training Centers, our distributors’ locations, or even directly at your job site; we also deliver customized training tailored to different skill levels, leveraging diverse teaching approaches (including theoretical instruction, on-site practice, online sessions, and simulator-based training) to ensure optimal learning outcomes. For additional details about our training offerings, please reach out to your local Zoomlion distributor.

Beyond our impressive growth in the construction machinery sector, we have also been actively engaged in philanthropic efforts—including post-disaster reconstruction, educational donations, rural community development, and support for left-behind children—earning broad recognition from both society and the media. Over the ten-year period since August 2003, our launched “Love Changes Destiny 1-Million-Yuan Educational Donation” initiative has contributed more than 2 million US dollars, directly assisting 1,769 disadvantaged college freshmen across China and granting the Zoomlion Self-Motivation Scholarship to 868 outstanding students from low-income backgrounds. In 2012 alone, we donated 330,000 US dollars to support 686 needy college entrants and presented awards to 80 self-driven students through the scholarship program.